Q: Where do I ship my suspension?
A: KFG Racing
1415 22nd ST NW Suite D
Auburn WA 98001
Q: How should I ship my suspension?
A: We prefer and recommend UPS for all packages. FedEx also provides good service if they are more convenient for you to use. You should also insure your suspension for its replacement value.
NOTE: DO NOT USE THE U.S. POSTAL SERVICE.
We have not had good experiences with the USPS; many times packages have arrived damaged. If you choose to ignore this warning and ship USPS anyways, DO NOT send the package “Signature Required”. If we have to go to the Post Office to stand in line for your package, we will charge you $80 shop rate for our time.
Q: How should I package my forks and shock?
A: Sturdy cardboard boxes are fine. The key is, don’t let your components flop around inside the box; this is how parts get damaged. It’s best to wrap your suspension in bubble wrap, a towel or corrugated paper. Please pay close attention to the brake caliper mounts on the lower end of the forks, they have a nasty habit of poking thru boxes.
Q: Do you need any information from me?
A: YES! Please fill out the Service Work Order Form. It is important to fill out as much as possible, then include this form in your package so we may identify its contents and work to be performed.
Business days in transit to: KFG Racing